Shop Manager (DRC exp)

A "Shop Manager for Electronics" is responsible for overseeing all operations within an electronics retail store, including sales, customer service, inventory management, staff training, and ensuring smooth day-to-day operations while meeting sales targets and maintaining high customer satisfaction standards within the electronics product line.

Key Responsibilities:

• Sales Management:Drive sales performance by setting targets, motivating sales team, and implementing promotional strategies. Monitor sales trends, identify opportunities, and adjust sales tactics accordingly. Ensure staff are knowledgeable about products and can effectively answer customer queries.

• Customer Service:Foster a customer-centric environment by prioritizing excellent customer service. Resolve customer complaints and concerns promptly and efficiently. Manage customer returns and exchange processes.

• Inventory Management:Monitor stock levels and ensure optimal inventory rotation. Manage product ordering and receiving to prevent stock shortages or overstocking. Conduct regular inventory checks and address discrepancies.

• Staff Management:Recruit, hire, and train new sales associates on product knowledge, sales techniques, and customer service standards. Develop and manage staff schedules to ensure proper store coverage. Provide ongoing performance feedback and coaching to staff members

• Store Operations:Oversee daily store operations, including opening and closing procedures.
  Maintain store cleanliness, visual merchandising, and overall appearance. Ensure compliance with company policies, safety regulations, and security procedures.

• Financial Management:Analyze sales data and identify areas for improvement. Monitor expenses and manage budgets to optimize profitability. Track key performance indicators (KPIs) related to sales, customer satisfaction, and cost control.

Required Skills and Qualifications:

• Proven experience in retail sales management, preferably within the electronics industry

• Strong leadership and team management skills

• Excellent communication and customer service abilities

• Knowledge of electronics products, features, and technical specifications

• Proficiency in inventory management systems and POS operations

• Ability to analyze data and make informed business decisions

• Strong organizational and time management skills

Note: Specific responsibilities may vary depending on the size and type of electronics store, as well as the company's structure and policies.